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We are currently experiencing an unprecedented surge in demand for our products, which is impacting the following operations:

  1. Dispatch Time: Due to the significantly high volume of daily orders, we are facing challenges in dispatching orders within our preferred timeframes of same day or next day. At present, our average dispatch time ranges from 3 to 4 working days after receiving your order.

  2. Email Response Time: Our usual response time to emails is between 4 to 12 hours. However, we are currently unable to meet this timeframe. We are committed to replying to all emails within 3 to 4 working days.

We want to assure you are in good hands, and we will dispatch your order at the earliest opportunity. We are implementing measures to restore our services to normal levels. To address the delays in order dispatch and improve responsiveness to customer support queries, we are actively hiring new team members. If your query is not urgent, we kindly ask for your patience. However, if your query is extremely urgent, please feel free to email or call us.

Thank you for your understanding and support.

Contact Us

TALK TO US, WE WANT TO HELP YOU

Your email isn’t going to be “lost” in our inbox. We are a small business, so we try harder to please our customers! We are fanatical about customer service and strive to provide the best customer care possible with every contact. 

CUSTOMER SERVICE CONTACT OPTIONS

Our Customer Service team is available five days per week. We are open from 9 am to 5 pm on Monday to Friday. A full list of contact options can be found below.

  • Email Us - Send us an email to info@glowrise.co.uk and we’ll respond as quickly as we can (usually within 48 hours):
  • Write to Us -  9 Feering Road, Billericay, England CM11 2DR.
  • Call us-  03303210617  
Glowrise is a trading name of Glowrise Limited. Registered office: 9 Feering Road, Billericay, England CM11 2DR. Registered in England and Wales: Company number 15250908.